Refund & Return Policy for Cotton Supplier

At Cotton Supplier, we aim to supply cotton products accurately and in good condition. Please check your order promptly after delivery and contact us as soon as possible if something is damaged, defective, incorrect, short in quantity, or materially different from the description confirmed at purchase.

Because cotton is a raw material and may be supplied in specified grades, weights, lengths, packing formats, or bulk quantities, the return eligibility of an order depends on the product specification, its condition, and the reason for the request.

This policy applies alongside any written terms agreed with us for a particular order. Nothing in this policy limits rights that cannot legally be excluded under applicable Indian law.

When a Return or Replacement May Be Accepted

You may request a return, replacement, quantity correction, or refund if the delivered order has a verified issue such as:

• The product is damaged or defective when delivered.
• You receive a different product, grade, specification, or item from what was confirmed in your order.
• The delivered quantity is materially less than the quantity paid for, after reasonable verification.
• The product materially differs from the written description or agreed specifications for the order.
• The shipment is lost or another delivery issue is confirmed by the carrier or our team.

Non-Returnable Situations

Where permitted by applicable law, we generally cannot accept returns for the following reasons:

• Change of mind, ordering by mistake, or no longer needing the product.
• Cotton that has been used, processed, mixed, altered, contaminated, or repacked after delivery, unless required by law or agreed with us.
• Damage caused after delivery by improper storage, moisture exposure, contamination, mishandling, or use outside the supplied handling guidance.
• Orders made to a buyer's specific requirements or custom specifications, unless the product is defective, incorrect, or otherwise returnable under applicable law.
• Claims that cannot be reasonably verified because essential evidence or the product, where reasonably requested, is unavailable.

We will assess each request fairly and will not rely on these exclusions where doing so would conflict with applicable law or an agreed order term.

Report a Problem With Your Order

If your order arrives damaged, incorrect, defective, or short in quantity, please contact us within 3 calendar days of delivery so we can investigate.

• Share your order number, purchase date, delivery date, and contact details.
• Attach clear photos or videos of the product, packaging, shipping label, and visible issue.
• For quantity or weight discrepancies, share the received quantity/weight and any available weighing or delivery records.
• Keep the product and packaging safely available until we advise whether inspection or collection is needed.
• After verification, we will confirm an appropriate resolution, which may include replacement, missing-quantity fulfilment, repair where relevant, or refund.

How to Raise a Return or Refund Request

Follow these steps so we can review your request without unnecessary delay.

Return Shipping and Product Verification

Do not dispatch a return before receiving confirmation and return instructions from our team. Depending on the product, location, and nature of the issue, we may arrange collection or ask you to send the goods to a specified address.

• For a verified damaged, defective, incorrect, or short-delivery issue attributable to us or our delivery arrangement, we will cover or reimburse reasonable return shipping or collection costs as agreed with you.
• For an approved return due to a customer request or change of mind, where such a return is permitted, the customer is responsible for return shipping and any applicable handling costs disclosed before the return is approved.
• Return shipping arrangements depend on product size, shipment weight, location, and courier serviceability.
• Returned goods may be inspected to confirm their condition and the reported issue before a refund or replacement is approved.
• Please package any approved return safely to prevent additional damage or contamination during transit.

Refund Method and Timeline

When a refund is approved, we will normally initiate it to the original payment method. If that is not reasonably possible, we will contact you to agree on a lawful alternative payment method.

• We aim to initiate approved refunds within 7–10 business days after approval and, where applicable, completion of return inspection.
• The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment gateway.
• For verified partial shortages or partial-order issues, the refund may be limited to the affected quantity or portion of the order, where appropriate and lawful.
• Delivery or other charges will be handled fairly according to the reason for the return, the order terms, and applicable law.
• We will inform you if additional information is needed to process the refund.

Order Cancellation Policy

If you need to cancel an order, contact us as soon as possible with your order number. Cancellation may be possible before the order is prepared, dispatched, or committed to a carrier.

• Once an order has been dispatched, cancellation may no longer be possible; please contact us to discuss the available options.
• If a prepaid order is cancelled and the cancellation is accepted, any approved refund will be initiated to the original payment method where possible.
• We may cancel an order if the product is unavailable, payment is not completed, key order details are incorrect, delivery is not serviceable, or another legitimate operational issue prevents fulfilment. If payment has already been received, we will arrange an appropriate refund.

Bulk, Wholesale and Custom-Specification Orders

For bulk, wholesale, or made-to-order supplies, specifications such as cotton type or grade, quantity, weight, packaging, moisture or quality requirements, delivery schedule, and pricing should be confirmed in writing before payment or dispatch.

• Please inspect the shipment promptly and report any visible damage, shortage, or discrepancy within 3 calendar days of delivery.
• Where relevant, retain delivery receipts, package labels, batch or lot details, and weight records to support a claim.
• Any agreed order-specific return, quality inspection, or cancellation terms will apply to the extent they are consistent with applicable law.
• Nothing in this section removes statutory protections or remedies that cannot legally be excluded.

Consumer Rights and Policy Updates

This policy is intended to explain our usual process. It does not waive, restrict, or replace any rights or remedies available to you under applicable Indian law, including consumer protection laws where they apply.

We may update this policy from time to time. The latest version will be published on this page with its effective date. Any update will apply subject to applicable law and any terms already agreed for an existing order.

Contact Cotton Supplier

To report an issue or request a return, replacement, cancellation, or refund, please contact us using the details below.

Reliable supply. Fair support.

At Cotton Supplier, we aim to handle genuine order issues clearly, promptly, and fairly—from individual purchases to bulk cotton supply.