Refund & Return Policy

1. Return eligibility

You may contact us to request a return, replacement or refund if an order arrives damaged, defective, incorrect, incomplete or materially different from its product description, subject to verification and applicable law.

Please inspect your order promptly after delivery. For damaged, defective, incorrect or missing items, contact us within 3 calendar days of delivery, where reasonably possible, so we can investigate and assist you.

2. Damaged, defective, incorrect or missing items

If you receive an item that is damaged, defective, incorrect or incomplete, please email us with:

• Your order number and the email address or phone number used for the purchase.
• A clear description of the issue.
• Clear photographs or a short video showing the product, packaging and shipping label, where applicable.
• The quantity affected, especially for multi-item or bulk orders.

We will review the information and may request additional details. If the issue is verified, we will explain the available resolution, which may include a replacement, refund or another remedy permitted by applicable law.

3. Non-returnable items and change-of-mind requests

Unless required by applicable law or expressly stated otherwise at the time of purchase, we may not accept returns for:

• Products that have been used, altered, washed or damaged after delivery by the customer.
• Products returned without prior approval, where approval is reasonably required for processing.
• Items that cannot be verified as part of the original order.

If you simply change your mind or order the wrong product, a return or refund is not guaranteed. Any eligible change-of-mind return must be agreed with us in advance and may be subject to return-shipping costs and other conditions disclosed before purchase.

Nothing in this policy excludes any return, refund or other remedy that cannot legally be excluded.

4. How to request a return

Please follow these steps:

• Email mail.cottonsupplier@gmail.com with the subject line “Return or Refund Request”.
• Include your order number, reason for the request and supporting photographs or videos, if relevant.
• Wait for our response and return instructions before sending anything back.
• Pack the item securely and follow the instructions provided by our support team.

Sending an item back without contacting us first may delay processing. Please do not send returns to an address unless we have confirmed the correct return instructions.

5. Return shipping costs

For verified cases involving a damaged, defective, incorrect or materially misdescribed item, we will explain an appropriate return or collection arrangement and cover reasonable return-shipping costs where required by applicable law or agreed as part of the resolution.

For an approved change-of-mind return, the customer may be responsible for return-shipping costs if this was disclosed before purchase and is permitted by law.

6. Refund processing

Once a refund is approved, we will initiate it through the original payment method where supported, or another mutually agreed method where appropriate and lawful.

We aim to initiate approved refunds within 7–10 business days after the return is received and inspected, or after the refund is approved when a physical return is not required. Your bank, card issuer or payment provider may take additional time to credit the amount.

If you have not received an approved refund after the expected processing period, please contact us with your order number and refund details.

Shipping charges, discounts and other order adjustments will be handled according to the circumstances of the order, the refund decision and applicable law.

7. Replacements and exchanges

Replacements or exchanges may be offered for verified issues, depending on product availability, the nature of the issue and applicable law. If a replacement is unavailable or unsuitable, we will discuss another appropriate resolution.

Do not dispatch a product for exchange until our team confirms the process.

8. Bulk and wholesale orders

For bulk, wholesale or specially arranged orders, please check the agreed specifications, quantities, packaging and delivery terms before confirming your purchase. Any order-specific return or cancellation terms communicated and agreed before purchase may apply, subject to applicable law.

If a bulk delivery has a quantity discrepancy, damage or a product-quality issue, please provide the order details and evidence so we can assess the affected quantity and arrange an appropriate resolution.

9. Your consumer rights

This policy is intended to explain our standard return and refund process. It does not limit or replace any mandatory rights or remedies available to you under applicable Indian consumer-protection laws or other applicable laws.

Where the law provides a remedy that differs from this policy, the applicable legal requirement will prevail.