Terms of Service

01 About Cotton Supplier

Cotton Supplier provides cotton-related products, including raw cotton and other cotton materials offered on our website. Our products may be available for individual purchases, commercial use, and bulk orders, subject to the relevant product listing and order confirmation.

In these terms, “Cotton Supplier”, “we”, “us” and “our” refer to the business operating this website. “You” and “customer” refer to anyone who visits our website or purchases our products.

02 Acceptance of terms

By accessing or using our website, submitting an order, or purchasing our products, you agree to these Terms of Service and the policies referenced here. If you do not agree, please discontinue use of the website.

These terms should be read together with our Privacy Policy, Refund and Return Policy, and any additional conditions clearly presented during checkout or in a written quotation.

03 Eligibility and account information

You must be legally capable of entering into a binding agreement under applicable law to place an order. If you purchase on behalf of a company or another organisation, you confirm that you are authorised to act on its behalf.

You agree to provide accurate, current and complete contact, billing, delivery and other information required to process your order. Please update any information that changes.

04 Products and descriptions

We make reasonable efforts to display product descriptions, photographs, specifications, sizes, weights, quantities and other details accurately. However, screen settings, lighting, natural material variation and packaging differences may cause minor differences between displayed images and delivered goods.

Cotton is a natural material. Depending on the product and processing method, texture, shade, fibre characteristics and other physical properties may vary within reasonable limits. Any material specification or quality grade expressly agreed in writing for an order will be considered when assessing that order.

Please review the product listing and ask questions about specifications or intended use before purchasing if you need particular characteristics.

05 Prices, taxes and payment

Product prices, applicable taxes, delivery charges and other fees will be displayed at checkout or communicated in a written quotation, as applicable. The amount payable will be the amount confirmed for your order, subject to any correction permitted by law and communicated to you.

We may change prices and offers for future purchases without prior notice. A change to a product's current price does not automatically change the price of an already accepted order.

Payments must be made using the payment methods made available at checkout or expressly agreed for a business order. We do not request that you share passwords, PINs or one-time passwords through informal messages to complete a payment.

If a pricing, payment or technical error affects an order, we may contact you to resolve it. Where an order cannot reasonably be fulfilled, we will address cancellation and any refund in accordance with applicable law.

06 Orders and acceptance

Submitting an order is a request to purchase the selected products. An automated order acknowledgement confirms receipt and does not necessarily mean the order has been finally accepted or dispatched.

Orders are subject to product availability, payment authorisation, accurate order information and our ability to fulfil the order. If we cannot fulfil an order, we will notify you and arrange any applicable refund.

Please check product specifications, quantities, delivery details and contact information before confirming your order. Contact us as soon as possible if you notice an error. We cannot guarantee changes after processing or dispatch has begun.

07 Shipping and delivery

Orders are shipped to the delivery address provided by the customer, subject to service availability. Estimated delivery dates are indicative unless expressly guaranteed in writing. Delivery may be affected by courier operations, weather, transport disruption, holidays or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and deliverable address and a reachable contact number. Additional charges or delays may arise if an address is incorrect or delivery cannot be completed for reasons attributable to the customer, subject to applicable law and the shipping terms communicated at checkout.

Please inspect the parcel when reasonably possible. If it arrives damaged, appears tampered with, contains an incorrect item, or has a material quantity discrepancy, contact us promptly and follow our Refund and Return Policy.

08 Returns, cancellations and refunds

Returns, cancellations, exchanges and refunds are governed by our separate Refund and Return Policy, which forms part of these terms. Please read that policy before placing an order.

To help us investigate a reported issue, we may request the order number, photographs of the product and packaging, delivery details, or other reasonable supporting information.

Nothing in these terms removes any consumer right or remedy that cannot lawfully be excluded or restricted under applicable Indian law.

09 Bulk and business orders

Bulk, wholesale and business orders may be subject to separate quotations, minimum quantities, specifications, payment schedules, dispatch arrangements and delivery conditions. Any additional terms will apply when agreed in writing by both parties, to the extent permitted by law.

Customers placing bulk orders should verify the required material, grade, quantity, packaging, delivery schedule and intended application before confirming the purchase.

Production, procurement or dispatch timelines for special orders may differ from standard retail orders. We will communicate material changes that affect fulfilment.

10 Customer responsibilities

You agree not to:

• Use the website for unlawful, fraudulent or misleading activities.
• Submit false, inaccurate or unauthorised order or payment information.
• Attempt to interfere with website security, functionality or availability.
• Copy, misuse or exploit website content for unlawful purposes.
• Misrepresent your identity or authority when making a purchase.

You are responsible for determining whether a product is suitable for your intended application. Unless expressly stated in a product listing or written agreement, we do not guarantee suitability for a particular specialised use.

11 Intellectual property

Website content, including text, logos, branding, graphics, photographs, product descriptions and design elements, may be owned by or licensed to Cotton Supplier and may be protected by applicable intellectual property laws.

You may browse the website and use its information for personal purchasing or legitimate business enquiries. You must not reproduce, republish, distribute or commercially exploit protected content without permission, except where permitted by law.

12 Third-party services and links

Our website may use third-party services for payments, shipping, analytics, website hosting or other functions, and may contain links to external websites. These services may have their own terms and privacy policies.

We do not control independent third-party websites and are not responsible for their content or practices, except to the extent liability cannot be excluded under applicable law. Your use of third-party services may be subject to their respective terms.

13 Website availability and accuracy

We aim to keep the website accessible and its information current. However, access may occasionally be interrupted for maintenance, updates, technical issues or circumstances outside our control.

We may correct errors, update product information, modify website features or discontinue a listing. We do not promise uninterrupted or error-free access at all times.

14 Limitation of liability

To the extent permitted by applicable law, Cotton Supplier will not be liable for indirect or consequential losses that are not reasonably foreseeable and arise from use of the website or inability to access it.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, breach of non-excludable statutory obligations, or any consumer right or remedy that cannot legally be excluded or limited.

Where the law permits a limitation, liability will be assessed in light of the circumstances, the applicable order terms and the nature of the claim.

15 Indemnification

To the extent permitted by law, you are responsible for losses and reasonable costs arising directly from your unlawful use of the website, fraud, or material breach of these terms. This provision does not apply to the extent a loss was caused by our own breach, negligence or other conduct for which liability cannot legally be excluded.

16 Privacy and personal information

Our handling of personal information is described in our Privacy Policy. Information may be used as necessary to process orders, arrange delivery, respond to enquiries, provide customer support, prevent fraud and comply with applicable legal obligations.

By using our website, you acknowledge that personal information will be handled in accordance with the Privacy Policy and applicable law.

17 Changes to these terms

We may revise these Terms of Service to reflect changes in our business, products, website features or legal obligations. The updated version will be posted on this page with a revised date where appropriate.

Changes apply as permitted by law. An updated version does not retrospectively remove rights that have already accrued or override terms expressly agreed for an existing order.

18 Governing law and disputes

These terms are governed by the laws of India, subject to applicable mandatory consumer protection laws and other statutory rights.

If you have a concern about an order, please contact us first so we can try to resolve it. Nothing in these terms prevents you from approaching a competent consumer commission, regulator or court, or exercising any other right available under applicable law.

19 Contact Cotton Supplier

For questions about these Terms of Service, an order, or our products, please contact us using the details below.

Please include your order number, if applicable, so we can assist you more efficiently.