Shipping Policy

01 Order processing

Orders are processed after the required payment or other agreed payment arrangements have been confirmed. Processing includes checking order details, confirming product availability, preparing the products and arranging shipment.

Processing times may vary depending on the product, order quantity, stock availability, packaging requirements and whether the order is a standard or customised bulk order.

An order confirmation does not necessarily mean that the parcel has been dispatched. Dispatch begins once the order has been prepared and handed over to the shipping provider.

02 Dispatch timelines

We aim to dispatch ready-stock orders within the timeframe communicated on the product page, at checkout, or in the order confirmation. If no specific dispatch timeframe is stated, please contact us for an estimate before relying on a particular delivery date.

Orders requiring special preparation, larger quantities, additional quality checks or procurement may need more time. If a material delay becomes apparent, we will make reasonable efforts to communicate relevant updates.

03 Delivery estimates

Delivery estimates depend on the destination, courier service, parcel size and weight, transport conditions and other operational factors. Any delivery timeframe displayed on the website or provided by a courier is an estimate unless expressly confirmed as guaranteed in writing.

Delivery may take longer during holidays, peak periods, adverse weather, transport interruptions, remote-area deliveries or other circumstances beyond our reasonable control.

04 Shipping charges

Shipping charges, if applicable, will be shown at checkout or communicated in a quotation before a business or bulk order is confirmed. Charges may depend on destination, parcel dimensions, actual or volumetric weight, quantity and the shipping service selected.

For bulk or wholesale purchases, shipping arrangements and charges may be agreed separately in writing.

We will not knowingly represent a delivery charge as free when it is actually included as a separate mandatory checkout fee. Any applicable charges will be presented as required by law.

05 Delivery locations

We deliver to serviceable locations in India where shipping arrangements are available. The availability of delivery to a particular PIN code may depend on the shipping provider and the type or size of the order.

Please enter a complete address, including the recipient's name, house or building details, locality, city, state, PIN code and a reachable phone number.

International shipping is not guaranteed and is available only if expressly offered and confirmed for the order.

06 Order tracking

Where tracking is supported, tracking information will be provided through the order confirmation, shipping notification, customer account or shipping provider.

Tracking updates may not appear immediately after dispatch. Please allow the shipping provider time to scan and update the parcel in its tracking system.

If tracking does not update for an unusually long period or the parcel appears stuck in transit, contact us with your order number so we can help check its status.

07 Packaging and parcel inspection

We take reasonable care to package products appropriately for their nature and expected shipping conditions. Packaging may vary depending on product type, order quantity and transport requirements.

When your parcel arrives, please check the outer packaging and contents as soon as reasonably possible. If you notice visible damage, tampering, missing quantities or an incorrect product, preserve the packaging and take clear photographs where possible.

Please do not discard the packaging or shipping label before contacting us if these items may help investigate the issue.

08 Bulk and wholesale orders

Bulk, wholesale and business orders may require separate dispatch schedules, transport arrangements, packaging specifications and shipping quotations.

The estimated dispatch date, delivery method and shipping charges for such orders will be communicated during the quotation or order-confirmation process, as applicable.

For large consignments, delivery may be arranged through a suitable transport or logistics provider rather than a standard parcel service. Any special delivery conditions agreed in writing will apply, subject to applicable law.

09 Delays and failed delivery

Delivery may be delayed if the recipient is unavailable, the address or phone number is incorrect, access to the destination is restricted, or the courier cannot complete delivery for another operational reason.

If a delivery attempt fails, please follow the courier's instructions or contact us for assistance. Additional delivery attempts, re-shipping or return-to-sender costs will be handled according to the circumstances, the terms communicated for the order and applicable law.

We cannot guarantee that a courier can change a delivery route or make a new delivery attempt after a parcel has entered its delivery network.

10 Damaged, missing or incorrect orders

If your order arrives damaged, contains an incorrect product, has a material quantity shortage, or differs materially from the confirmed order, please contact us within 3 calendar days of delivery.

To help us review the issue, please provide:

• Your order number and contact details.
• Clear photographs of the product and outer packaging, where possible.
• The shipping label and details of the affected quantity.
• A short explanation of the issue.

We will review the information and explain the available resolution, which may include replacement, return, refund or another appropriate remedy depending on the circumstances and applicable law.

The reporting timeframe above does not remove any statutory rights that cannot lawfully be restricted.

11 Address changes and order changes

If you need to correct your delivery address or contact details, contact us as soon as possible and include your order number.

Changes can only be made if the order has not progressed beyond the point at which the shipping provider or fulfilment process can accommodate them. We cannot guarantee address changes after dispatch.

12 Lost or untraceable shipments

If your shipment appears lost, is marked delivered but has not been received, or cannot be traced through tracking, contact us with your order number and available tracking information.

We will make reasonable efforts to investigate the matter with the shipping provider. Depending on the findings and applicable law, we will communicate the next steps and any available resolution.

A tracking status alone may not resolve every delivery dispute; additional information may be needed to investigate.

13 Returns, cancellations and refunds

Shipping-related returns, cancellations and refunds are handled under our separate Refund and Return Policy. Please review that policy for reporting requirements, eligible returns, return shipping costs and refund timelines.

Where a verified delivery or product issue qualifies for a remedy, we will communicate the applicable return or collection instructions.

Nothing in this Shipping Policy excludes or limits any consumer right or remedy available under applicable Indian law.

14 Contact Cotton Supplier

If you have questions about dispatch, delivery, tracking, shipping charges or a shipment issue, contact us using the details below.

Please include your order number, delivery PIN code and tracking number, if available, so we can assist you more efficiently.