1. Information we collect
Depending on how you interact with our website, we may collect the following categories of information:
- Contact details: name, email address, telephone number and billing or delivery address.
- Order information: products purchased, quantities, order history, delivery details, returns and customer support requests.
- Payment information: payment status and transaction-related details provided through payment processors. We generally do not receive or store complete payment card details ourselves.
- Device and usage information: IP address, browser type, device information, pages visited, referring links and interactions with our website.
- Information you provide: details submitted through contact forms, emails, reviews, surveys or other communications.
Some information is collected directly from you. Other information may be collected automatically through cookies, similar technologies, Shopify and other services used to operate the website.
2. How we use your information
We may use personal information for purposes such as:
- Processing, confirming, fulfilling and delivering orders.
- Receiving payments, processing refunds and managing returns.
- Responding to enquiries and providing customer support.
- Managing our products, inventory, website and business operations.
- Detecting suspicious activity, preventing fraud and protecting website security.
- Understanding website performance and improving the shopping experience.
- Sending order updates and other service-related communications.
- Sending promotional communications where permitted and, when required, with your consent.
- Meeting legal, tax, accounting and regulatory obligations.
4. When we share information
We may disclose relevant information to trusted parties when reasonably necessary to operate our business, including:
- Payment gateways and payment service providers.
- Shipping companies, courier partners and fulfilment providers.
- Shopify and technology providers that host or support our website.
- Customer support, analytics, advertising and marketing service providers that we choose to use.
- Professional advisers, auditors or authorities where legally required or reasonably necessary to protect our rights.
We do not sell personal information to third parties in exchange for money. Some advertising or analytics technologies may involve data sharing as defined under applicable privacy laws; where required, we will provide relevant notices and choices.
5. Shopify and third-party services
Our online store is hosted on Shopify. Shopify and the apps or services integrated with our store may process information to provide checkout, payments, store functionality, security, analytics and other services.
Third-party providers process information according to their own privacy policies and applicable terms. Their systems may operate in locations outside your state or country, subject to applicable legal safeguards.
For information about Shopify's privacy practices, please visit Shopify's Privacy Policy.
6. Marketing preferences
If we send promotional emails or messages, you can opt out by using the unsubscribe link included in the communication, where available, or by contacting us directly.
Even if you opt out of marketing, we may still send essential service communications relating to an order, payment, delivery, refund, security matter or other transaction.
7. Data security
We take reasonable measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Please keep your account credentials confidential and contact us if you suspect unauthorised activity involving your information or account.
8. How long we retain information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, accounting, tax compliance, dispute resolution, fraud prevention and legal obligations.
Retention periods depend on the type of information, the reason it was collected and applicable law. Where appropriate, information may be deleted, anonymised or securely disposed of when no longer needed.
9. Your privacy rights and choices
Depending on applicable law, you may have rights to request access to personal information, correction of inaccurate details, deletion of certain information, withdrawal of consent or information about how your data is handled.
To make a privacy request, email us using the contact details below. We may need to verify your identity before responding. Certain records may need to be retained where required by law or for legitimate business purposes.
10. Children's privacy
Our store is intended for general customers and is not knowingly designed to collect personal information directly from children in circumstances where parental consent is required. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
11. Changes to this Privacy Policy
We may update this policy from time to time to reflect changes to our business, website features, service providers, legal requirements or privacy practices. The revised version will be published on this page with an updated revision date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
12. Contact us
If you have questions about this Privacy Policy or how your personal information is handled, contact Cotton Supplier: